Results
Verified figures from our Microsoft 365 work. Source: public Upwork reviews and stats.
Job Success
Projects completed
Hours Of Support provided
Working with Microsoft
5.0 out of 5 across 231 verified Upwork reviews · See profile and reviews
Upwork data as of October 2026.
Packages
Packages from $1,610 + VAT
Fixed-price packages for each industry: small businesses, accounting firms, law firms, clinics, schools, real estate, architects and automotive suppliers. Every package includes 3 weeks of follow-up after implementation.
See packages by industry →How we work
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1
Discovery
A free 30-minute call to understand your situation and goals.
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2
Scoped proposal
Scope, deliverables, timeline and price in writing.
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3
Deposit
An upfront deposit to schedule the work.
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4
Execution
Work carried out with progress updates and minimal disruption.
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5
Delivery with documentation
Final delivery with documentation of what was done.
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6
3 weeks of follow-up
After any implementation, we stay with you for 3 weeks at no cost for questions and adjustments.
100% remote, in English or Spanish, on Puebla time (Mexico City time, UTC-6).
Real cases
Anonymized to protect client confidentiality.
Compromised Microsoft 365 account investigation (2025)
A consulting firm suspected unauthorized access to its email and OneDrive. We collected and analyzed the logs and delivered the compromise report within 2 days; we then redid the analysis filtered by IP at the client's request.
Hourly Exchange administration (2024–2025)
An open-ended engagement: “do what a good Exchange admin would do.” The client kept the contract for 17 months and raised the rate every quarter.
FAQ
How do I pay?
By card (Mercado Pago) or SPEI bank transfer. Prices are plus VAT and we always issue an invoice (CFDI) as JortIT SAS de CV. Projects require an upfront deposit; the rest is paid on delivery.
What happens after delivery?
You get 3 weeks of follow-up at no cost after any implementation: we answer questions and make any adjustments needed. See the terms and guarantee.
How long does it take?
It depends on the scope. The proposal includes the estimated start and delivery dates before you pay any deposit.
Is my information kept confidential?
Yes. All information is treated as confidential, and we sign an NDA if your company requires one.
What if something comes up outside the scope?
We let you know in advance and re-quote it; no additional work is done without your approval.
Quick remote support
Quick remote support or consulting by the hour, from $805 MXN/h, with invoice (CFDI) if you need it. Ask anything or describe your problem, pay with Mercado Pago or SPEI bank transfer and we connect to your computer to help you.
You work with Jose Ortega, our Microsoft 365 and Exchange specialist since 2013.
- Ask any question or describe any problem: Microsoft 365, Exchange, Windows, PowerShell or something urgent that just broke.
- We connect remotely to your computer and work on it with you during the session.
- Invoiceable: check "I need an invoice" and enter your tax details.
How it works
- As soon as we receive your payment, we get an alert right away.
- We call you at the number you provided, after reading your problem description.
- Remote connection in under 15 min (Mon–Fri 9:00–21:00, Mexico City time).
Prices + VAT (16%). CFDI invoice from JortIT SAS de CV if you need it.
Secure payment with Mercado Pago (card, debit, OXXO and more) or direct SPEI bank transfer.
You pay JortIT SAS de CV, with a CFDI 4.0 invoice the same day. Terms and guarantee
Who you'll work with
You work with Jose Ortega, founder of JortIT and an Exchange specialist since 2013.
Jose Gabriel Ortega Castro
Lead specialist · Microsoft 365 & Exchange
- Working with Microsoft 365 and Exchange since 2013.
- Microsoft 365 support ambassador for Latin America and Spain.
- 11,000+ support hours and a 5.0 rating across 231 verified Upwork reviews.
Certifications & education
- Microsoft Certified Solutions Expert (MCSE) Messaging · Charter Member
- Microsoft Certified IT Professional (MCITP) Enterprise Messaging Administrator
- Microsoft Certified Solutions Associate (MCSA) Windows Server 2012
- Microsoft Certified Technology Specialist (MCTS) Exchange Server 2010
- Microsoft Certified Professional (MCP)
- Master's degree in Information Systems
Contact
If you have any questions or prefer to communicate with us, please complete the following form.
Address:
Av. 4 Poniente, Centro Histórico, Puebla, Pue.