Microsoft 365 and Exchange working, without losing a single email. Remote support for businesses in Puebla and across Mexico.

Jose Gabriel Ortega Castro · JortIT

5.0 ★ across 231 Upwork reviews · Top Rated Plus · 11,300+ hours

Outside support hours · we're back tomorrow at 9:00. Leave us a message and we'll reach out.

Results

Verified figures from our Microsoft 365 work. Source: public Upwork reviews and stats.

100

Job Success

278

Projects completed

11,300

Hours Of Support provided

Since 2013

Working with Microsoft

5.0 out of 5 across 231 verified Upwork reviews · See profile and reviews

Upwork data as of October 2026.

Packages

Packages from $3,220 + VAT

Fixed-price packages for each industry: small businesses, accounting firms, law firms, clinics, schools, real estate, architects and automotive suppliers. Every package includes 3 weeks of follow-up after implementation.

See packages by industry →

AI automation for your website

Have an idea to automate a repetitive task? We turn it into a flow that runs on its own and saves you hours every week. A new website, a redesign or an integration with your CRM or systems, with an AI assistant.

From $7,500 MXN + VAT

See automation and AI →

How we work

  1. 1

    Discovery

    A free 30-minute call to understand your situation and goals.

  2. 2

    Scoped proposal

    Scope, deliverables, timeline and price in writing.

  3. 3

    Deposit

    An upfront deposit to schedule the work.

  4. 4

    Execution

    Work carried out with progress updates and minimal disruption.

  5. 5

    Delivery with documentation

    Final delivery with documentation of what was done.

  6. 6

    3 weeks of follow-up

    After any implementation, we stay with you for 3 weeks at no cost for questions and adjustments.

100% remote, in English or Spanish, on Puebla time (Mexico City time, UTC-6).

See all our solutions

Products

Ready-to-use tools JortIT builds for businesses. TarjetIT is the first, and more are on the way.

Real cases

Anonymized to protect client confidentiality.

Compromised Microsoft 365 account investigation (2025)

A consulting firm suspected unauthorized access to its email and OneDrive. We collected and analyzed the logs and delivered the compromise report within 2 days; we then redid the analysis filtered by IP at the client's request.

Hourly Exchange administration (2024–2025)

An open-ended engagement: “do what a good Exchange admin would do.” The client kept the contract for 17 months and raised the rate every quarter.

FAQ

How do I pay?

By card (Mercado Pago) or SPEI bank transfer. Prices are plus VAT and we always issue an invoice (CFDI) as JortIT SAS de CV. Projects require an upfront deposit; the rest is paid on delivery.

What happens after delivery?

You get 3 weeks of follow-up at no cost after any implementation: we answer questions and make any adjustments needed. See the terms and guarantee.

How long does it take?

It depends on the scope. The proposal includes the estimated start and delivery dates before you pay any deposit.

Is my information kept confidential?

Yes. All information is treated as confidential, and we sign an NDA if your company requires one.

What if something comes up outside the scope?

We let you know in advance and re-quote it; no additional work is done without your approval.

Quick remote support

Quick remote support or consulting by the hour, from $805 MXN/h, with invoice (CFDI) if you need it. Ask anything or describe your problem, pay with Mercado Pago or SPEI bank transfer and we connect to your computer to help you.

You work with Jose Ortega, our Microsoft 365 and Exchange specialist since 2013.

Outside support hours · we're back tomorrow at 9:00. Leave us a message and we'll reach out.

  • Ask any question or describe any problem: Microsoft 365, Exchange, Windows, PowerShell or something urgent that just broke.
  • We connect remotely to your computer and work on it with you during the session.
  • Invoiceable: check "I need an invoice" and enter your tax details.

How it works

  1. As soon as we receive your payment, we get an alert right away.
  2. We call you at the number you provided, after reading your problem description.
  3. Remote connection in under 15 min (Mon–Fri 9:00–21:00, Mexico City time).
  • Quick support from $805/h
  • Consulting $1,150/h

Prices + VAT (16%). CFDI invoice from JortIT SAS de CV if you need it.

Immediate support runs Monday to Friday, 9:00–21:00 (Mexico City time). Leave a message and we will contact you at the start of the next window.

Leave a message

Secure payment with Mercado Pago (card, debit, OXXO and more) or direct SPEI bank transfer.

Mercado Pago SPEI CFDI 4.0

You pay JortIT SAS de CV, with a CFDI 4.0 invoice the same day. Terms and guarantee

Who you'll work with

You work with Jose Ortega, founder of JortIT and an Exchange specialist since 2013.

Jose Gabriel Ortega Castro

Jose Gabriel Ortega Castro

Lead specialist · Microsoft 365 & Exchange

  • Working with Microsoft 365 and Exchange since 2013.
  • Microsoft 365 support Ambassador for Microsoft, as a contractor through Upwork (2023 and 2026): 488+ hours, 5.0 rating.
  • Background and identity checks passed to support Microsoft customers, working under Microsoft's security and data protection protocols.
  • We work on your tenant from a dedicated, hardened device: TPM 2.0, Microsoft Defender, passkeys and a wired network, the same standards Microsoft requires of its support.
  • Over 11,300 hours and 278 projects on Upwork, with 100% Job Success and Top Rated Plus status

Certifications & education

  • Microsoft Certified Solutions Expert (MCSE) Messaging · Charter Member
  • Microsoft Certified IT Professional (MCITP) Enterprise Messaging Administrator
  • Microsoft Certified Solutions Associate (MCSA) Windows Server 2012
  • Microsoft Certified Technology Specialist (MCTS) Exchange Server 2010
  • Microsoft Certified Professional (MCP)
  • Master's degree in Information Systems

+52 56 5924 9618 · info@jortit.mx

Contact

If you have any questions or prefer to communicate with us, please complete the following form.

Address:

Av. 4 Poniente, Centro Histórico, Puebla, Pue.

Sending...
Your message has been sent. Thank you!

We reply within 4 business hours.

By sending, you accept the privacy notice.